NT not loading properly, slowly, or not at all

[bce111]

I'm using NT 64-bit 7.0.1000.13 and it's not loading properly or at all. And it has been loading slower and slower. Took 5 minutes the other day to come up and load the charts before I could go about connecting to ZenFire. When I try to load it, it looks like the image attached with smaller versions of the main module and charts across the bottom of my screen with nothing coming up .

Maybe I should uninstall and reinstall it. But I would like to save my historical trade information. Forgot what file that is and where it's located. Thanks.

[NinjaTrader_Jason]

Hello bce111,

Can you please send me your log and trace files, so I can investigate. Log and trace files can be found at the following locations. Please attach them in the email and send it to support[at]ninjatrader[dot]com. Put 'Att Jason, NT not loading properly, slowly, or not at all' in the subject header.

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20130510 for today. (log.yyyymmdd for any other date)

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20130510 for today. (trace.yyyymmdd for any other date)

[bce111]

Hi, Jason

Hope you're having a good night/morning. I copied the NinjaTrader 7 folder from My Documents and then I uninstalled and reinstalled NT7. I'm wondering which files store the commissions per trade and the instrument list. And also is there one which has the Connection info for Zen-Fire? I already replaced the NinjaTrader.sdf file with the old one. I'll just rebuild the charts. Thanks.

Got to get back to bed here shortly.

[NinjaTrader_Jason]

Can you please remove the log and trace files from the forum - they can contain sensitive information. Please send them to me by email.

[bce111]

Yeah I just thought of that too and sent you an email. Can you please tell me where the files I was wondering about are located? Thanks.

[bce111]

I have to get back to bed. I'll check back in later. When i just tried opening NT it took 30 seconds to load the splash screen and 3 minutes to bring up the Control Center. So that's way too slow. Haven't had these issues before. I'll check back in later. Thanks for your help.

[NinjaTrader_Jason]

Instrument lists are saved in the database file:

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7-->db-->NinjaTrader.sdf


Commission and created connections are saved in the Config.xml file which can be found at:

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7

[bce111]

Thanks. One thing I was wondering about is I have several old NinjaTrader 7 folders on my hard drive. Could it be that NT is going to those folders too and that's what's slowing it down?

I'll check back later. Thanks, Jason.

[NinjaTrader_Jason]

NinjaTrader only uses the "NinjaTrader 7" folder located in the (My) Documents folder.

I am not aware that additional "NinjaTrader 7" will slow down NinjaTrader.