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login failed for TT

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    login failed for TT

    Hi,

    all this morning I've been having problems connecting (logging in) to TT. Login Failure was the message. Logged into Kinetek and TD fine. My last successful login in to TT was last night. I never successfully logged into TT this morning. I had rebooted both the network and the computer. It just hangs there with an eventual message of Login Failure. Any thoughts?

    #2
    Hello,

    Who is your brokerage company that you are connecting to with Trading Technologies?
    CameronNinjaTrader Customer Service

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      #3
      Velocity is my broker.

      Comment


        #4
        Hello,

        Please delete the following Files.

        * Close NinjaTrader
        * Start button -> Documents
        * NinjaTrader 7 -> bin -> FIX
        * Select all files in the FIX folder and delete them
        * Restart NinjaTrader and try your connection.
        CameronNinjaTrader Customer Service

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          #5
          Hi,

          I followed the instructions but did not work, and to play it safe after I deleted the files, I rebooted the network and cpu. The Ninja app still hangs on connecting.

          Comment


            #6
            Hello,


            Please contact your broker to verify if there have been any issues on their end or if you need to update your login information.
            CameronNinjaTrader Customer Service

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              #7
              Hi,

              I did check with Velocity and there is an issue connecting with TT on their end which they're currently trying to resolve.

              Thanks for your assistance and I apologize for the time spent on it.

              spartacus

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