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Chart goes blank when making a change

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    Chart goes blank when making a change

    At times a chart will go blank when I try to click on the "F", or try to expand or contract the price column, or even changing to another timeframe. It seems when this happens to one chart, then the other charts become susceptible to doing the same thing. If I try to bring up a new chart when this happens, I will still get a blank chart as soon as I attempt the above functions. I also can't exit out of NT in an attempt to reset things.

    Maybe some of the following will help you: The Control Panel shows "Abort" at the bottom. I can't draw any objects on the screen. The price column only shows a "0" at the bottom and a single digit at top. The Data Box also contains no information. I can still right click and get screens to come up, though. The DOM also continues to work. I tried to go into the data series and change it to Default 24/7 as one thread suggested, but that didn't change anything.I have the new version of Ninja (downloaded about two weeks ago). I've tried connecting and reconnecting, also, including Simulator and Market Replay mode, but still the charts remain blank. Thanks!

    #2
    Hello,

    Please contact me by email at Support AT NinjaTrader DOT com. In your message, please include a link to this forum thread as well as a copy of today's trace file. The trace file is located in the Documents > NinjaTrader 7 > Trace folder. I would need a copy of the 'trace.21030425.txt' file.
    KyleNinjaTrader Customer Service

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