Zenfire demo problem: history works but no realtime data

[pecas]

Hello, this morning I have the following problem:
- ninja connects to Zen-Fire demo correctly ("Connected to Zen-Fire" in green);
- charts are opened and updated up to the current tick;
- I get no real-time data, i.e. charts do not update. I get no data in Control Center either.

More info:
- history works; if I select "reload all historical data", charts are updated to the most recent tick (but then, again, stop there and don't update real time);
- chart symbols: currency futures 6A, 6B, 6C, 6E, 6J, 6N, 6S all with 06-13 expiration;
- NT version: 7.0.1000.11. Tried installing 7.0.1000.12, but it didn't work either;
- Zen-Fire demo ran flawlessly since subscribing on March 14th; I turned off my PC on Friday night after market close, turn it on again this morning, and it doesn't work. Absolutely nothing has changed in the meantime;
- I tried to delete and create again my connection, with no success (again connects but no real-time data);
- I tried to disable the "connect on startup" option for the connection, but nothing changed.

[NinjaTrader_Jason]

Hello pecas,

Can you please check the items listed at the link below which can explain why charts do not receive real-time data.

http://www.ninjatrader.com/support/forum/showthread.php?t=3725

If the issue remains, please send me your Config.xml file so I can test your connection on my end. You can find the Config.xml file at C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7. Please attach it in your email and send it to support[at]ninjatrader[dot]com. Put 'Att Jason, Zenfire demo problem: history works but no realtime data' in the subject header.

[pecas]

Thanks Jason, I sent you an email as you requested. I had already checked the thread you mentioned.

[pecas]

My feedback for other people who might have the same problem: Jason tested the connection on his end; it worked. He sent me some instructions to try to solve the issue:
"Try the following. Please disconnect Zen-Fire in NinjaTrader and go to Control Center-->Tools-->Options-->Data-tab and click Reset Instruments. Restart NinjaTrader and check if you receive real-time data."

I didn't even try, because as soon as I turned on Ninja and connected to Zen-Fire, real-time data worked again.

All happened in few minutes, congratulations on the fast customer service.