Trouble getting daily bars for DX

[coolmoss]

Hello,

I'm connected to AMP/CQG and the instrument is DX 03-13. I have no problem getting minute and tick data, but I can't seem to get daily bars. I've tried a new chart and don't see anything in the log.

Ideas?

[NinjaTrader_Brandon]

Hello coolmoss,

Thanks for your post.

Please try to rest your instruments and clear your cache.

To reset you instruments disconnect for all data providers and go to Tools> Options> Data> Reset Instruments
Exit NinjaTrader and open the following directory in Windows
(My) Documents\NinjaTrader 7\db\cache
Delete all the folders & files in this cache folder
Restart NinjaTrader and test

If you still can not load Day bars for the DX 03-13 please send your trace files in to support[at]ninjatrader[dot]com
In the message include a link to this forum topic

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20130308.txt"