64Bit NT Failure

[Mike Kantomer]

I have four i7 Win 7 machines with latest NT and an amp cqg connection. NT 32 bit runs on all machines with no issue. Only one machine however correctly runs 64 bit NT without a problem, the others under 64 won't run most of the indicators that run for everyone else under 64 bit.

Where should I start to troubleshoot?

Thanks,
Mike

[NinjaTrader_ChelseaB]

Hello Mike,

Thank you for your note.

To assist you I will need to look at your trace file from one of the computers that is not able to run indicators from 64-bit NinjaTrader.

Please send this in an email to support[at]ninjatrader[dot]com.

Do not post this file or any personal information to this forum.

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20130214.txt"
• (for yesterdays trace the file will be named "trace.20130213.txt"

In your email please add Attn: Chelsea ticket #792347 to the body of the email.

I look forward to assisting you.

[CRM5096]

I'm having the same issue , I'm running windows 7 pro 64bit and im not able to log onto CGQ through AMP but i don't know if it is me , the 32 bit ninja works fine . I don't know if this just started since this last Ninja upgrade or a windows up date , Im getting log in errors

Thanks for your time and input

Curtis

[NinjaTrader_ChelseaB]

Hi Curtis,

Thanks for your post.

Could you also send me your log and trace files to our support[at]ninjatrader[dot]com address?

(Do not post this or any personal information to the forum)

In the body of the email please write Attn: Chelsea #792347. Also please add a link to the forum thread.

You will find your NinjaTrader trace file in the following directory:

• (My) Documents\NinjaTrader 7\trace\trace.20131014.txt

You will find your NinjaTrader log file in the following directory:

• (My) Documents\NinjaTrader 7\log\log.20131014.txt

[CRM5096]

I got it fixed buy uninstalling and re-installing ninja

Thanks
Curtis

[NinjaTrader_ChelseaB]

Hi Curtis,

Thanks for letting me know you have everything resolved.