Cannot start Ninja7 - URGENT

[pakricard]

After a few minutes, showing the empty screens, the apllication shows the message: ninja trader stop working.
I haver restarted the computer many times, and even deleted the database.
The problems remains.
It is urgent since I cannot run the applications!

[NinjaTrader_Jason]

Hello pakricard,

Can you please send me your log and trace files. Log and trace files can be found at the following locations. Please attach them in your email and send it to support[at]ninjatrader[dot]com. Put 'Att Jason, Cannot start Ninja7 - URGENT' in the subject header.

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20130213 for today. (log.yyyymmdd for any other date)

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20130213 for today. (trace.yyyymmdd for any other date)


In the mean time, please proceed as follows. While NinjaTrader is shut down, navigate to the folder below:

C:\-->Users-->*Windows user account*-->Documents-->NinjaTrader 7-->workspaces

Delete the _workspaces.xml file. This will not delete your workspaces, but ensures no workspaces will be opened on startup.

Check if you can start NinjaTrader successful.

[pakricard]

I deleted the file and worked fine.
Then no need to send the files, right?
thank you

[NinjaTrader_Jason]

Good to hear it worked.

Yes, no need to send me the files.