CQG connection problem this weekend

[carlp]

I've been getting this message this weekend while trying to connect: "Disconnect enforced due to undesired CQG API state."

I know this has happened in the past. Just letting you know it's happening now since I haven't seen recent threads about this.

[NinjaTrader_Lance]

Hello,


Please send me your log and trace files for today so that I may look into what occurred.


You can do this by going to the Control Center-> Help-> Mail to Support.


Please reference the following ticket number in the body of the email: ATTN Lance 785098


I look forward to assisting you further.

[tony98]

Hi Lance,

I am having a problem connecting with CQG sim demo logins too.

Here is the message: Login failed: Login System returned an error: No metadata server.

Any ideas?
Thanks.

Tony

[NinjaTrader_Lance]

Hello,

I believe this issue has been resolved, however if it persists please send mail to support [at] ninjatrader [dot] com

So I may further test your account connection on my end, can you please send me your configuration file in the email to support (do not post on here)?

• You will find your configuration file in the following directory:
• (My) Documents\NinjaTrader 7\config.xml

Once located, please attach the config.xml file to your email

[tony98]

The problem still exists. I send email with login credentials and well as config file. Thanks.

Tony

[carlp]

The problem is not resolved. Config.xml sent.

[carlp]

It's working today!

Thanks for the technical support yesterday!