Can't close, etc.

[mk0101]

Yesterday, I had to do a ctrl-alt-del and force close Ninja because it wouldn't close, by either the red X or choosing Exit in the man menu.

I figured it was a one-time fluke. Well, now I can't get it to close again today. In fact, when I go to update my license code, I click OK and the license dialog doesn't go away. The cancel button worked, but not OK. I cannot close Ninja to restart to make sure my license is updated so I can start using it real time.

Hoping I didn't make a bad decision to test this out for 3 months.

[NinjaTrader_Matthew]

Hello,

This behavior is usually caused by anti-virus applications which are locking files and preventing us from writing to a specific location when you request an operation.

Do you have anything like AVG, Avast, etc installed? If so, please let me know the name of the security program you're using.

[mk0101]

microsoft essentials. I tried to reboot and that doesn't help.

[NinjaTrader_Matthew]

In order for me to help determine why this is occurring, I will need to review your log and trace files from the last date that this occurred.

Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

* The log file will be named ‘log.20130110.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

* The trace file will be named ‘trace.20130110.txt’

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.

[mk0101]

What a moron I am: I hid the Ninja folders in the Documents folder and that's why it wasn't working. Once I reversed that, everything works! Duh.....

[NinjaTrader_Matthew]

That'll do it too! Glad you were able to get that sorted out.