FGBM 03-13 & FGBS 03-13 not updating

[GKonheiser]

Hi,

I am having a problem with FGBM 03-13 and FGBS 03-13 not updating. The rest of my Eurex Futures are fine, FGBL, FDAX ect.

I have removed the Contracts from Instrument manager and deleted historical data then re-added the contracts but it didn't help.

[NinjaTrader_Bertrand]

GKonheiser, which broker or datafeed are you using here please with NinjaTrader?

[GKonheiser]

the provider is kinetick

[NinjaTrader_Bertrand]

Thanks, checked on my end here and could not reproduce - if you reset your instruments under Tools > Options > Data and then restart NT7 fresh and reconnect, would you see the same issue still please?

[GKonheiser]

Nope, didn't fix the problem, tried it twice.

[NinjaTrader_Bertrand]

Could you please email us directly via Help >> Mail to Support so we could review your diagnostic files? Were you using them normally yesterday?

[GKonheiser]

No contracts were newly added I have email the log files to you