eurex data again

[wongrichx]

Using cqg with Ninja
The Bund data have problem again today
Why the data from Eurex have so many problems?

[NinjaTrader_Jason]

Hello wongrichx,

Can you please send me your Config.xml file so I can test your connection on my end. You can find the Config.xml file at C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7. Please attach it in your email.

You can send it to support[at]ninjatrader[dot]com. Please put 'Att Jason, eurex data again' in the subject header.

[Thomas79]

hi me too i have a problem this morning on Bund, Bobl and Schatz

also, when i look at a chart on daily, i have bad data from 22 to 26 march 2010, even more, i don't have data before April 2009

can i send you my Config.xml file ?

[NinjaTrader_Jason]

Unfortunately there is no historical data recorded for these Eurex futures. I have reported the issue to development. Once there is news, I will let you know.

[Thomas79]

ok for the historical data

but for the problem since this morning than the data do not works, i don't have data since this morning, each time i change the maket on a chart, and then back to the Bund, i don't have the data since this morning, only the live data is appearing on the chart.

i can i send you my config.xml ?

[NinjaTrader_Jason]

Yes, this is because the historical data server is not recording data for the Bund. Each time you switch, it will start over again.

You receive real-time data. If you let it build for a while and then switch, all historical data will be gone.

[trumb]

Might there be a time frame that we might expect a resolution to the historical data issue for the Bund?

[NinjaTrader_Jason]

Unfortunately I do not have any information at this time.

[NinjaTrader_Jason]

Unfortunately the affected Eurex instruments (FGBL 03-13, FGBS 03-13 and FGBM 03-13) will continue to miss historical data until the weekend at which point it will be restored.

You can save all real-time data you receive in the mean time by enabling 'Save chart data as historical' at Control Center-->Tools-->Options-->Data-tab.

[wongrichx]

Why it is always the server for bund/bobl? It has happened numerous times before. Servers for US market have no problem at all!

[NinjaTrader_Matthew]

We are still looking into what caused this on these instruments.

We are looking to restore the missing historical data during our maintenance this weekend.