No daily data loaded after connecting to IB

[shicuco]

Good morning! The problem is that no data is loaded into the daily & weekly charts after connecting to IB (please see screenshots attached). How can I solve this issue? Thanks

[NinjaTrader_Jason]

Hello shicuco,

Can you please go to Control Center-->Tools-->Options-->Data-tab and click Repair DB. Restart NinjaTrader and check if the daily and weekly charts load the requested data.

If not, please exit NinjaTrader and go to C:\-->Users-->*Windows user account*-->Documents-->NinjaTrader 7-->db and delete the cache folder. Start NinjaTrader and check again.

[shicuco]

Hi, Jason. Thanks for your prompt answer. Unfortunately, neither of your suggestions worked for me. I opened a workspace of FX daily charts and none is showing data either. I connected to Kinetick - End of Day feed, reloaded the data and got just the same results. Then, I opened my ES workspace, and, surprise, all timeframe charts are empty! I'm looking forward to further suggestions. Thanks

[NinjaTrader_Jason]

Hello shicuco,

Can you please send me your log and trace files. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, No daily data loaded after connecting to IB' in the subject field and enable 'Log and trace files'.