Data feed and FDAX today

[FrancB]

Hi, data feed for FDAX doesn`t work today, no meter which data provider ZenFire or CQG, what can be wrong?

CL and others with no problem.

Thank you.

Franc

[NinjaTrader_ChristopherS]

Hello Franc,

Please disconnect from your data provider, reset the instruments and restart NinjaTrader.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

[FrancB]

Christoper I did reset instruments but it still doesnt work.

Franc

[NinjaTrader_ChristopherS]

Hello Franc,

Can you please send the log and trace files to support[AT]ninjatrader[DOT]com

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
The log file will be named "log.YYYYMMDD.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
The trace file will be named "trace.YYYYMMDD.txt"

Please append Attn:ChrisS in the subject line of the email and give a reference of this thread in the body of the email.

I look forward to assisting you further.

[Looping]

Hi Christofer,

I had exactly the same problem with FDAX 06-13 and ES 06-13.
After resetting the instruments ES 06-13 is working fine but FDAX 06-13 still does not work.

Please advise what to do in order to make FDAX working.

Thanks
Looping

[NinjaTrader_ChristopherS]

Hello Looping,

Can you please send the log and trace files to support[AT]ninjatrader[DOT]com

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
The log file will be named "log.YYYYMMDD.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
The trace file will be named "trace.YYYYMMDD.txt"

Please append Attn:ChrisS in the subject line of the email and give a reference of this thread in the body of the email.

I look forward to assisting you further.