FXCM (error: cant load historical data)

[Edge82]

Hi,

I am having difficulties in loading FXCM data on demo account, I have emailed them and been advised to reset instruments in tools, get rid of template and re connect. I have done this and can say everything works up to the 60 minute chart, everything above I get the error again regarding the data not being able to load.

Please help I have tried resetting the instruments etc.

Regards,

Clint

[NinjaTrader_Kyle]

Hello Clint,

Thank you for your post.

Which version of NinjaTrader are you using? (Help > About)

Please restart your PC, modem and router then try loading the charts again - do you encounter the same error?

[Edge82]

Hi Kyle

Yes I have tried installing most recent and one prior. I have also restarted PC Modem etc.

Still has same issue, data stops at 60 mins (seems to load for a few days) than nothing.

Thanks

[NinjaTrader_Kyle]

Hi,

How many days of data are requested in that chart?

[kkc153]

Hi,
For 2hr chart you get only four days no matter how many more you specify. And another strange thing is that I cannot backtest even with 1 day series even though there is no problem loading the daily chart. At the start of the backtesting a warning will go up saying it cannot load historical data from FXCM.

[NinjaTrader_Kyle]

Hello kkc153,

Thank you for your post.

Please contact us with a note to Support AT NinjaTrader DOT com.

In your message, please include a link to this forum thread and a copy of today's trace file. The file I need would be found in the Documents > NinjaTrader 7 > Trace folder and is named 'trace.20130217.txt'.