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Corrupt CL1-13 Data?

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    Corrupt CL1-13 Data?

    I downloaded and installed http://www.ninjatrader.com/support/f...atid=4&lpage=1

    Played around with the indi, and then NT7 crashed.
    Tried reloading NT, but crashed again.
    Tried re installing NT, doesn't work, crash again.
    Figured out whats going on, I can load any market instrument up, except CL1-13
    Every time, I load CL1-13, NT crashes.
    I have NO idea how this new indicator corrupted CL1-13 and crashing NT.
    I tried emailing support, and gave them my trace files 2 hours ago.
    I have emailed them a few times to see if they can resolve, but NO response yet.
    Not sure what is going on here with the sudden stoppage of email support.
    Any help here would be appreciated.
    -Micky
    Last edited by marker; 11-25-2012, 09:16 PM.

    #2
    Hello Micky,

    Thanks for your post.

    I'm currently working my way around to your email message however as we're outside of our standard support hours (Monday through Friday from 8:30 AM EST until 6:00 PM EST) we do have a more limited staff and replies will therefore be a bit more slow in coming. I am sorry for the delay but will follow up with you as soon as I can.

    Thank you for your patience in the meantime.
    KyleNinjaTrader Customer Service

    Comment


      #3
      ok, ill wait for your reply...

      Comment


        #4
        Here is a little more info on the corrupt CL1-13
        NT crashes when I load CL1-13 and the Merge Policy=MergeBackAdjusted.
        When I set the MergePolicy to DoNotMerge, NT works fine.

        SO now, How do I fix this, I would like to use MergeBackAdjusted Data.
        Somehow this new RollOver indicator corrupted this CL1-13 on the Merge policy...

        Comment


          #5
          Hello,

          Please continue to work with me via email so that we can keep you case history in one place. I'll follow up with you there in a few minutes.
          KyleNinjaTrader Customer Service

          Comment

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