19 Running Strategies On Live Account

[burnzau]

Hi all,

When I try and click Global Simulation Mode. NT reports that I have 19 running strategies on my live account, see attachment.

I have no strategies open in the strategies tab, and only one workspace open.

Any ideas how this error has occurred?

Thanks

[NinjaTrader_Joydeep]

Hello burnzau,
Thanks for your note.

Can you please send the log and trace files to support[AT]ninjatrader[DOT]com

• You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
• The log file will be named "log.YYYYMMDD.txt"

• You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
• The trace file will be named "trace.YYYYMMDD.txt"

Please append Attn:Joydeep in the subject line of the email and give a reference of this thread in the body of the email.

I look forward to assisting you further.

[burnzau]

Thanks Joydeep, sent as requested.

[NinjaTrader_Joydeep]

Hello burnzau,
This is to confirm I have received your email and have replied to it.