Charting problem

[Michael Larsen]

Hi Support

I have a charting problem. When I start up NT I get the message:" Error on loading data for xxxxxx ( name of future) Unable to retrieve data"

The chart start from the moment I open or change instrument, but there is not historic data before this moment.

Can you please help me on this problem?

Thanks in advance

Best regards


Michael

[NinjaTrader_Joydeep]

Hello Michael,
Thanks for your note.

To assist you further can you please send the log and trace files to support[AT]ninjatrader[DOT]com

• You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
• The trace file will be named "trace.YYYYMMDD.txt"

• You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
• The log file will be named "log.YYYYMMDD.txt"

Please append Attn:Joydeep in the subject line of the email and give a reference of this thread in the body of the email.

I look forward to assisting you further.