Ninjatrader starting issue

[birdog]

Hi:

Ninjatrader was shutdown, then when I restart the welcome screen box initializes and then it disappears and the program will not come on. When I go to start it again, it says I have another instance running but it not. It shows the .exe in the task processes...I shut it down and end the process and try again...but, same thing. I have restarted the computer several times too.

How can this be fixed?

Thanks...

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

Please contact me with a note to Support [AT] NinjaTrader [DOT] com. In the message, include the following:

1.) A link to this forum thread.

2.) A copy of your Config file from the Documents > NinjaTrader 7 folder.

[birdog]

Hi Kyle...I emailed it to you...

[Kayaker]

hey Birdog, I have the same problem that started yesterday, did Kyle get back with you on how to fix this problem?

[NinjaTrader_AdamP]

Kayaker,

Please feel free to email us at support at ninjatrader dot com. Typically this issue is caused by the platform not being able to connect on startup if you have this option enabled.

[Kayaker]

Hi Adam, I uninstalled NT7 and reinstalled, and still have the same problem, is there anyway i can turn off the auto connect, since the platform won't start up?

[NinjaTrader_AdamP]

Who is your data provider? Uninstalling / reinstalling likely will not do anything here if you are having a connection issue causing this. We can resolve by getting your config.xml.

[birdog]

Hey Kayaker...I emailed you back but could not send attachments...It looks like Adam will get you the config file direct...let me know it works for you too. It did work for me.

[TheClocker]

Hi There,

I'm having the same problem!! All set for market replay and sim trading and not able to open the programs; NT loads all window and then nothing happens. Please Help, I'll be fowarding my trace file and Config file if helps.

Thanks,