32 bit will not open 64 bit will

[tinman]

I am able to open 64 bit version on Ninja7. yesterday I was running 32 bit with out any problems. TT trader will not work on 64bit version. I removed Ninja and reloaded but 32bit will still not open,64 bit version will.

[NinjaTrader_AdamP]

tinman,

I am happy to assist you.

Could you please send us a note at support at ninjatrader dot com?

Please outline your issue and if you know how, attach your log and trace.

Please manually attach your most current log and trace files to your response, so I may investigate this matter further.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.YYYYMMDD.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.YYYYMMDD.txt"

[MarketBoss]

i have the same problem

[NinjaTrader_RyanL]

Hello,


Thank you for your forum post and welcome to the NinjaTrader support forums.



Please send a note to platformsupport [AT] ninjatrader [DOT] com

In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20150118.txt"

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20150118.txt"