Urgent! Stopped connecting to IB

[JustJoker]

Hello,
Please, help.
Evereting was OK today but 10 min/ ago NT7 stopped connecting to IB. IB's TW works, Kinetick connected but IB not. Just "Connecting - IB" at the bottom line of the Control Center.
Tried to reboot, reload -- no help.
What to do?

Serge

[NinjaTrader_Joydeep]

Hello Serge,
Thanks for your note.

To assist you further may I know what version of TWS you are using. You will get the information from:
In TWS menu bar goto Help> About Traders Work Station

Also please send the log and trace files to support[AT]ninjatrader[DOT]com

• You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
• The log file will be named "log.YYYYMMDD.txt"

• You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
• The trace file will be named "trace.YYYYMMDD.txt"

Please append Attn:Joydeep in the subject line of the email and give a reference of this thread in the body of the email.

I look forward to assisting you further.

[JustJoker]

Hello,
Message sent
Serge

[NinjaTrader_Joydeep]

Hello Serge,
Unfortunately I have not yet received it.
Can you please resend the information.

[JustJoker]

Hi,
Its strange, but I cant upload files and send email. Trying. May be something with my Internet provider.
Will resend later.
Serge

[NinjaTrader_Brandon]

Hello Serge,

Thanks for your reply.

I see that you have sent your files and they have been receive by Adam.
Adam found that a temporary connection issue with your ISP may have been what prevented the connection.
If there is anything further we may assist you with don't hesitate to ask.