chart candles

[wowzers]

Not working

Please right mouse click within your chart-->Data Series-->Load data based on-->Set to Days-->Days to load-->Set to 15 and click Ok.

If the issue persists please tell me what data provider you are connecting to and what instrument you have selected.

Hi, still not working. I am using amp and IB and it doesnt work on either.

[NinjaTrader_ChristopherJ]

Can you tell me if you are connected to IB or Amp first within NinjaTrader. Also is this a demo IB account or a live account?

[wowzers]

IB demo. But doesnt matter whether is AMP demo with its lisence key or IBdemo with its lisence key. It doesnt seem to be the brokers rather the charting application itself.

[NinjaTrader_ChristopherJ]

Unfortunately IB does not provide historical data for demo accounts however you should receive data when connected to AMP Futures.

Can you please tell me what version of NinjaTrader you currently have installed which can be found under Help-->About. If you do not have NinjaTrader 7.0.1000.11 installed please upgrade with the steps provided below. With this procedure you will not lose any Workspaces, Charts, etc.

• Close all running applications.
• Then from the Start menu select --> Control Panel --> Add and Remove Programs.
• From Add and Remove Programs select NinjaTrader 7 and click Remove.
• Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
• Reboot your machine.
• Once these steps are completed, download NT 7.0.1000.11 from the link below:
  Download

Next please reset your instruments with the steps I have provided below:

• Disconnect
• Tools
• Options
• Data tab
• Reset Instruments

As the last step use the steps I have provided below to delete your historical data:

• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Open the Cache folder and delete all files within this folder
• Go back to the db folder
• Open the Tick folder and delete all files within this folder
• Repeat this procedure for the Day as well as Minute folders
• Restart NinjaTrader
• Connect to only AMP Futures
• Open a new chart with no template applied

This initial load may take a little longer than normal since all new data is being loaded from the historical data servers. After everything has loaded please restart NinjaTrader and let me know if you continue to experience a slow load time.

[wowzers]

Ok I have .10 installed and now you want me to install .11?

I had .11 installed and IB wouldnt work on that so I had to uninstall and go back to .10. Now, if I have to go back to .10 then IB will not work.

Some simple bug and I have to clean out everything it seems.

[NinjaTrader_ChristopherJ]

I would like to schedule a support call with you today. I just need a few things from you before our call.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Best phone number to reach you at
3.) Time you will be available after 2:00 PM EST