IB connection question. Data freeze.

[JustJoker]

Hello,
I'm connected with IBrokers. According to NT Connection Guide, I should open new Advanced Order Management window in TWS. But this line is not active in the drop down menu.
How to activate it?
Does it influence the data reception by NT7? I'm asking because I have a problem of freezing the charts (connections look OK - I use Kinetick + IB - but data freeze, I need to reload data every 3 minutes)

Please, help

Kind regards,

Sergey

[NinjaTrader_Jason]

Hello Sergey,

The Advanced Order Managemment window needs to be opened in order to connect to IB in NinjaTrader. Please select 'New Window' in the Mosaic interface and select Advanced Order Management.

However it does not affect data reception. Since you are connected to Kinetick first, you receive real-time data from Kinetick. Could it be the instruments affected are not included as per your Kinetick subscription, so you receive delayed data?

Does it make a difference if you reverse the connection sequence?

[JustJoker]

Hello,
The subscription is fine. I can't change the order of connections - I'm subscribed with just Kinetick for the instrument and can't get data if IB connection is the first.
I can't choose Advanced Order Management line in New window menu. It's grey and not accessible.
What else to try?

Sergey

[NinjaTrader_Jason]

If it is grey, it indicates you already have it opened.

Do you experience the issue if you disconnect IB?

What instruments (+ expiry months) are affected?

If you open a Time and Sales window, do you receive real-time data? You can open a Time and Sales window at Control Center-->File-->New.

[JustJoker]

You know, I've just reopened and reconnected NT and it looks that the issue is gone for now. I"m getting data in Time and Sale ...

Thanks for the help,

Sergey