Mini Russell Problem - TF

[Marklhc1988]

Hi,
I am having trouble making a chart for the mini russell 2000. I use Kinetick. I have the symbol setup as @TFS and the exchange as ICE. I have session template as ipe europe futures. I am also checking with Kinetick to make sure I am subscribed to the data. The error when making a chart is "error on loading chart data for "TF NYBOT": error on loading historical data(20013).

I changed the exchange from NYBOT to ICE and am having no luck with either. Appreciate any help.
Thanks, Mark

[NinjaTrader_Kyle]

Hello, Mark:

Thank you for your post.

Please disconnect from Kinetick and any other provider you're currently connected to then reset NinjaTrader's instrument list:

• Open the Options menu (Tools > Options) then navigate to the Data tab.
• Click 'Reset Instruments'.
• Restart NinjaTrader to complete the process.

After restarting, reconnect to Kinetick and check TF 12-12 once more - data should be available.

[Marklhc1988]

Hi Kyle,
Still not working. I followed your steps and getting same error message 20013 - error on loading historical data.

I appreciate your help. Any other thoughts?

[NinjaTrader_Kyle]

Hello, Mark:

Please follow up with me via email at Support [AT] NinjaTrader [DOT] com. In your message, please include the following:

1.) A link to this forum thread.

2.) A copy of today's trace file.
You will find this diagnostic file in the Documents > NinjaTrader 7 > Trace folder. I'd need the file which is named 'trace.20120918.txt'.

[Marklhc1988]

Will do. Thanks.

[Brundibar]

Hi, I have absolutely the same problem as Mark. Historical data for TF is not available from yesterday (Tuesday 18/9/2012), all other contracts as NQ, YM, ES are OK. If you find any solution, post it here please. Thanks. Brundibar

[NinjaTrader_Kyle]

Hello, Brundibar:

Please follow up with me via email at Support [AT] NinjaTrader [DOT] com. In your message, please include the following:

1.) A link to this forum thread.

2.) A copy of today's trace file.
You will find this diagnostic file in the Documents > NinjaTrader 7 > Trace folder. I'd need the file which is named 'trace.20120919.txt'.