Restoring NT Question

[alabell]

I lost a portion of my hard drive this past week. I had it backed up and got most things back intact. I believe I have all of my NT code, and I can redownload my historical data, but I am having trouble with the error message shown in this picture.

Any advice would be greatly appreciated.

Regards,


Andrew

[NinjaTrader_Joydeep]

Hello Andrew,
If you try re-installing NinjaTrader then can you run the application.

Please follow the steps listed below to uninstall and reinstall NinjaTrader:

• Close all running applications.
• Then from the Start menu select --> Control Panel --> Add and Remove Programs.
• From Add and Remove Programs select NinjaTrader 7 and click Remove.
• Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
• Reboot your machine.

Once these steps are completed, download NT7 from the link below:

http://www.ninjatrader.com/download-registration.php

Please let us know if you are able to get up and running after the reinstall.

[alabell]

I will do that joydeep, how do I retrieve my license key?

I have not seen or used it in quite some time.

Regards.

[NinjaTrader_Joydeep]

Hello Andrew,
Please send an email to support[AT]ninjatrader[DOT]com

Please append Attn:Joydeep in the subject line of the email and give a reference of this thread in the body of the email.

I look forward to assisting you further.