I'm trying to get historical data back-filled from DTN IQ. When I go to the Historical Data manager and select to download the historical data it does not download anything (I am connected to the data feed).
I am looking to download the Ask, Bid and Last data for CL and ES contracts and have also tried opening a tick chart with the "Days to load" set to 30 days (I also tried 5 days, 1 day etc...) hoping it will back-fill the chart with the data but it doesn't.
I checked the supported types of data by DTN using the link below and it states that historical back-fill is available.
Can you please assist me with troubleshooting on why I cannot download the data.
Thanks,
Xev
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