Problems connecting CQG

[topstep]

I have a live license for 1 broker AMP which I transferred over from the defunct PFG account on Friday. I initially setup the new AMP-CQG account on my backup computer and everything ran fine. CQG data connects fine and the new account shows up properly under the account tab of Control Center.

I then shut down the backup computer completely and proceeded to try to setup CQG data on my primary trading computer. When I click on File>Connect>CQG I fail to connect and instead receive the error message as shown in the attached image. Even though I'm running on only one computer at a time, does installing NT Live on a backup actually preclude me from installing on the primary computer? I also reinstalled MS.Net 3.5 to make sure that was up to date since CQG seems to be fussy about that.

Any ideas?

[NinjaTrader_AdamP]

topstep,

Please submit a request to support at ninjatrader dot com, we'd be happy to help you there as we may require some private information.

[topstep]

For those who encounter the same error message, try uninstalling and reinstalling NT7. This worked for me.