Connection lost

[egan857]

Hi, my Kinetick connection has been dropping all day long. There doesn't seem to be anything wrong with my internet connection, and my IB connection is just fine. Is there a problem on your end?

[NinjaTrader_Kyle]

Hello egan857,

Thank you for your post.

There are no widespread issues effecting Kinetick users at this time to the best of my knowledge. So that I may look in to these disconnections, please contact me with a note to Support [AT] NinjaTrader [DOT] com.

In the message, please include a link to this forum thread as well as a copy of today's trace file. You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
The file which I need would be named 'trace.20120709.txt'.

[jspeight]

Same problem here.

[egan857]

Trace file sent.

[jspeight]

Mine appears to be filled with:

2012-07-09 12:09:33:888 (Kinetick) Kinetick.Adapter.L1Worker: started L1 thread
2012-07-09 12:09:33:888 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Connected Connected NoError
2012-07-09 12:09:33:889 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: ConnectionLost ConnectionLost
2012-07-09 12:09:33:891 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: Connected Connected
2012-07-09 12:09:54:862 (Kinetick) Kinetick.Adapter.connectionTimer: reconnecting to level1 by closing the socket, socket!=NULL
2012-07-09 12:09:54:862 (Kinetick) Kinetick.Adapter.connectionTimer: level1 socket closed
2012-07-09 12:09:54:862 (Kinetick) Kinetick.Adapter.L1Worker: restarting L1 thread after connection loss...
2012-07-09 12:09:54:862 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs ConnectionLost ConnectionLost NoError Unexpected disconnect from level1 data server. Trying to reconnect...

[NinjaTrader_Kyle]

jspeight,

Please follow up with me via email as per post #2.

[jspeight]

Trace file sent.