can't connect to liccense servers

[daglas]

Dear friends.
I have install nt7 to my friend's PC. I have start it and I have message - nt7 can't connect to license servers. I have reboot PC few times. But all times I have same result. Internet connection is good 10 Mbps, and it has white IP address.

[NinjaTrader_JC]

Hello daglas,

The most common reason is that a firewall on your PC or on the network your computer is on is preventing NinjaTrader from accessing our license servers. To test this, please disable all firewalls and then restart NinjaTrader and see if it works. If yes, you just need to add ninjatrader.com to the exception list (safe list) for your firewall software.

If that does not work we can test your information on our end by sending a note to Support[AT]NinjaTrader[DOT]com. In your email reference this post, and please include your live license key in the email.

Please let me know if I can be of further assistance.

[daglas]

I have disable firewall, and antivirus.
I can't establish connection. NT7 can't connect to license server.
I have add exceptions to windows firewall I have add nt7 and all ports.

[NinjaTrader_JC]

Hello daglas,

Can you send your license key to Support[AT]NinjaTrader[DOT]com so that I may test it on our end. In your email reference this post.

Happy to be of further assistance.

[daglas]

I have check network via netstat-b, and I get such results
TCP microsof-484a75:1029 localhost:30606 ESTABLISHED 3732
[NinjaTrader.exe]

TCP microsof-484a75:2916 localhost:30606 ESTABLISHED 2664
[TeamViewer.exe]

TCP microsof-484a75:4604 localhost:30606 ESTABLISHED 2664
[TeamViewer.exe]

TCP microsof-484a75:4609 localhost:4610 ESTABLISHED 1992
[TeamViewer_Desktop.exe]

TCP microsof-484a75:4610 localhost:4609 ESTABLISHED 1992
[TeamViewer_Desktop.exe]

TCP microsof-484a75:4611 localhost:6039 ESTABLISHED 1992
[TeamViewer_Desktop.exe]

TCP microsof-484a75:4874 localhost:30606 ESTABLISHED 3732
[NinjaTrader.exe]

TCP microsof-484a75:6039 localhost:4611 ESTABLISHED 2664
[TeamViewer.exe]

TCP microsof-484a75:30606 localhost:4604 ESTABLISHED 2024
[ekrn.exe]

TCP microsof-484a75:30606 localhost:4874 ESTABLISHED 2024
[ekrn.exe]

TCP microsof-484a75:30606 localhost:2916 ESTABLISHED 2024
[ekrn.exe]

TCP microsof-484a75:30606 localhost:1029 ESTABLISHED 2024
[ekrn.exe]

TCP microsof-484a75:1025 AMayotte-551-1-23-15.w90-31.abo.wanadoo.fr:47209
ESTABLISHED 1720
[uTorrent.exe]

TCP microsof-484a75:1030 hostingc1.megawebservers.com:http ESTABLISHED
2024
[ekrn.exe]

TCP microsof-484a75:2917 server3300.teamviewer.com:5938 ESTABLISHED
2024
[ekrn.exe]

TCP microsof-484a75:4605 server6202.teamviewer.com:5938 ESTABLISHED
2024
[ekrn.exe]

TCP microsof-484a75:4875 webportal02.fxcorporate.com:http ESTABLISHED
2024
[ekrn.exe]

TCP microsof-484a75:4595 190.201.32.224:38351 FIN_WAIT_1 1720
[uTorrent.exe]

TCP microsof-484a75:30606 localhost:4845 FIN_WAIT_2 2024
[ekrn.exe]

TCP microsof-484a75:30606 localhost:4876 FIN_WAIT_2 2024
[ekrn.exe]

TCP microsof-484a75:30606 localhost:4846 FIN_WAIT_2 2024
[ekrn.exe]

TCP microsof-484a75:4845 localhost:30606 CLOSE_WAIT 3732
[NinjaTrader.exe]

TCP microsof-484a75:4846 localhost:30606 CLOSE_WAIT 3732
[NinjaTrader.exe]

TCP microsof-484a75:4876 localhost:30606 CLOSE_WAIT 3732
[NinjaTrader.exe]

[NinjaTrader_JC]

Hello daglas,

You can try to add the IP Addresses and the ports to the firewall exception list from the following link to verify the license.
http://www.ninjatrader.com/support/f...02&postcount=2

If that does not work then we can setup a support call with you. I just need a few things from you before our call.

A phone number where you can be reached
A time window where I can call you (please include a time zone)
Launch our remote support application from the following link, http://www.ninjatrader.com/remotesupport. Once launched, the application will provide you with an ID# and password. I will need these from you once I have you on the phone.

Send the information above to Support[AT]NinjaTrader[DOT]com, and also in your email reference this post.

Please let me know if I can be of further assistance.

[kian123]

Hello daglas,

You can try to add the IP Addresses and the ports to the firewall exception list from the following link to verify the license.
http://www.ninjatrader.com/support/f...02&postcount=2

If that does not work then we can setup a support call with you. I just need a few things from you before our call.

A phone number where you can be reached
A time window where I can call you (please include a time zone)
Launch our remote support application from the following link, http://www.ninjatrader.com/remotesupport. Once launched, the application will provide you with an ID# and password. I will need these from you once I have you on the phone.

Send the information above to Support[AT]NinjaTrader[DOT]com, and also in your email reference this post.

Please let me know if I can be of further assistance.

Hi
Having same issue tried the firewall steps no luck..whats next?

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20160228.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20160228.txt"

I look forward to hearing from you.

[kian123]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20160228.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20160228.txt"

I look forward to hearing from you.

I reinstalled the .exe file again and works fine now
Thanks,