Login failure

[sasuke]

Hello Support,

After restarted Ninja, now I am getting this error upon reconnection to TT (Velocity):

Login failed Unable to initialize API: Configuration failed: Could not open body file

Saw some instances of the same error but the fix seems to be a full install which I am hoping we can avoid. Is there any way to fix this?

[NinjaTrader_Kyle]

Hello sasuke,

Thank you for your post.

A partial reinstall would likely be sufficient. This would allow you to keep all existing settings.

Please shut down NinjaTrader, then uninstall via the Windows Control Panel.
Do not remove the Documents > NinjaTrader 7 folder. (This is where settings reside)
Reinstall NinjaTrader from the following link: http://www.ninjatrader.com/download-registration

[sasuke]

Thanks. It's funny but I tried one more restart (having done a few times before sending the support request) and you know what now it starts without the issue. So I am good now. Thanks for the quickly reply as always!

[Elysium]

Hello,
Within the past hour or so I lost my internet connection and have since been unable to reconnect to CQG. The current error message is "Login failed: Unable to connect to the remote server".

I had this problem about a month ago and it was fixed with a alteration to my config file. I've tried resetting my modem, restarting the laptop, restarting NT, etc. ..... still not connection.

[Elysium]

Nevermind! After an hour of perseverence.....connection returned. I'm assuming it was an issue at CQG's end.

[NinjaTrader_PatrickH]

Hello Elysium,

Thank you for your post.

If this occurs again please send your most recent log and trace files to support[at]ninjatrader[dot]com with the details on what is occurring.

You can do this by going to Help > Mail to Support.

Please let me know if I may be of further assistance.