Data retrieval problem

[deanldavis475]

I have CQG data via AMP Trading. I am running version 7.0.1000.10. This morning I had the charts open but was not connected to CQG. When I reconnected I am missing much of the data for the 2 or so hours I was off line. I have tried Reload all historical data and the message loading data appears on the face of the chart but never stops (25 Min ). I have closed NT and restarted twice with no change. Any suggestions??
Thanks
Dean

[NinjaTrader_JC]

Hello deanldavis475,

Thanks for the note. I am happy to help.

This may be due to corrupt cache data.

To remove historical and cache data please follow the steps below:

1. Close NinjaTrader
2. Go to (My) Documents -> NinjaTrader 7 -> db
3. Right click on the folder cache and select delete.
4. Open NinjaTrader
5. Connect to data provider
6. Reload chart data

Happy to be of further assistance.