Erroneous Open Position

[C_Hardy]

I purchased NT last week and entered the license key. Since that time I get a message that says I have an open position when I try to shut down NT. I do not. I select the option to shut down NT anyway.

It says that the open position is in my live account, but no such position exists. Everyday, I shut down NT and my computer and everyday this open position is still there. I right click on the position and select close position and/or flatten everything and neither option works.

How can I get rid of this phantom position?

Thanks,

Charles Hardy

[NinjaTrader_RJ]

Hello Charles,

Thank you for your post.

Can you please send us your trace and log files to Support AT NinjaTrader DOT com? You can do this by going to the Control Center-> Help-> Mail to Support.