installation error CLR20r3

[tinam]

Hi, I get this message each time I install the application. Please help, Tina

Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ninjatrader.exe
Problem Signature 02: 7.0.1000.10
Problem Signature 03: 4fd0ac13
Problem Signature 04: NinjaTrader.Core
Problem Signature 05: 7.0.1000.10
Problem Signature 06: 4fd0ac28
Problem Signature 07: 22e7
Problem Signature 08: 2d
Problem Signature 09: System.ArgumentException
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

[NinjaTrader_Jason]

Hello Tina,

Could it be you have NinjaTrader running when you install the new version? Please make sure NinjaTrader is shut down and try the installation once more.

[Charlije]

Hi, I get this message each time I install the application. Please help, Tina

Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ninjatrader.exe
Problem Signature 02: 7.0.1000.10
Problem Signature 03: 4fd0ac13
Problem Signature 04: NinjaTrader.Core
Problem Signature 05: 7.0.1000.10
Problem Signature 06: 4fd0ac28
Problem Signature 07: 22e7
Problem Signature 08: 2d
Problem Signature 09: System.ArgumentException
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Good morning NinjaTrader_Jason:

I have the same problem Tinam. Please help me.
a greeting

[NinjaTrader_Matthew]

In order for me to help determine why this is occurring, I will need to review your log and trace files from the last date that this occurred.

Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

* The log file will be named ‘log.20120812.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

* The trace file will be named ‘trace.20120812.txt’