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NinjaTrader
ep 09-12
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Hello,
Thank you for your post.
Do you currently have EP listed within your Instrument Manager as a Futures instrument? If so please delete this instrument then reset your instruments with the steps I have provided below:- Disconnect
- Tools
- Options
- Data tab
- Reset Instruments
- Restart NinjaTrader
- Reconnect
Please let me know if the issue persists after this procedure.Christopher J.NinjaTrader Customer Service
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Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.
In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.
You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt
Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txtChristopher J.NinjaTrader Customer Service
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I do not recall this specific case however first please delete any ES instruments listed within the Available Master Instrument list when you go to Tools-->Instrument Manager.
Next please reset your instruments with the steps I have provided below:- Disconnect
- Tools
- Options
- Data tab
- Reset Instruments
- Restart NinjaTrader
- Add ES 12-13 to the Default instrument list
- Reconnect
If the issue persists can you please clarify what actions are not being recognized such as they cannot close the position, modify, etc.Christopher J.NinjaTrader Customer Service
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