Loading Charts

[stvbrown2184]

My charts used to be very fast to load, when I switched currency pairs (2-3 seconds). Now it takers anywhere from 2-5 minutes to load a new chart. What is wrong?

[NinjaTrader_Joydeep]

Hello stvbrown2184,
Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please reference the following ticket number in the body of the email:655421

I look forward to assisting you further.

[stvbrown2184]

log and trace files sent.

thank you

[NinjaTrader_Joydeep]

Hello,
I have received your mail and has replied to it.