Loading problem

[JRagsdale]

I'm trying to load the QO 08-12 chart but get no data. It's in the list, so I can't understand why I get nothing. There is an august contract; I have Globex selected as the exchange.

What am I doing wrong?

[JRagsdale]

Strante error now loading charts

I'm still trying to load the QO charts, so I changed the session template to default 24/7, then tried to open QO 08-12 chart. I get an error message:

"Error on loading chart date for QO 02-11 Globex.: NinjaTrader data server does not support this instrument, no data available.

The odd item is the upper left hand corner of the chart I'm trying to load clearly says QO 06-12.

What gives?

[NinjaTrader_PatrickH]

Hello JRagsdale,

Thank you for your post.

So I may investigate this matter further please answer a few questions.

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

Who are you connected to? This is displayed by green on lower left corner of the Control Center window.

(For a chart) what interval is selected?

I look forward to assisting you further.

[JRagsdale]

I'm using 64 bit 7.0310008 (live). I am connected through CQG. I'm trying to add a 200 minute chart of QO 08-12

[NinjaTrader_PatrickH]

Hello JRagsdale,

Thank you for your patience.

Unfortunately, NinjaTrader does not record historical data for the QO instrument. You are not seeing any data because a tick must come through before the bar is formed.

Please let me know if I may be of further assistance.