Error connecting to esignal

[tommyjames]

Hi,

I get the attached error when trying to connect to esignal.

Thanks

[NinjaTrader_Brandon]

Hello tommyjames,

Thanks for writing in.

At this point you will need to remove your eSignal account, uninstall NinjaTrader & eSignal, and the reinstall.

Before uninstalling open NinjaTrader and go to Help> License Key
Copy and save the license key to a document
Next go to Tools> Account Connections
Select your eSignal account and select remove

Exit NinjaTrader and uninstall within Windows Control Center
Also uninstall eSignal

Restart your PC

Now you may download NinjaTrader from the link below

http://www.ninjatrader.com/download-registration.php

Under Current User paste your license key
Select Download NinjaTrader
Download and run Version 7.0.1000.10 (Current)

Download and run eSignal 10.6.2124 from the link below

http://www.ninjatrader.com/ninjatrader/eSignal/esignal_10.6.2124.exe

Once complete launch NinjaTrader and recreate your eSignal account by following the steps in our eSignal Connection Guide linked below

http://www.ninjatrader.com/ConnectionGuides/eSignal-Connection-Guide.php

I look forward to hearing if that worked for you.

[zoki.rb]

hello

I have the same problem when trying to connect to esignal. tried reinstalling both ninja and esignal but with no luck. restarting, removing license key and reentering it...nothing helps

please give me some common problem solutions so i could finally connect

[NinjaTrader_Brandon]

Hello zoki.rb,

Thanks for your post.

Additionally make sure you remove your eSignal connection and recreate it.
To remove the connection go to Tools> Account Connections
Select your eSignal account and select remove
Select Add to recreate and follow the steps in our eSignal Connection Guide linked below.

http://www.ninjatrader.com/ConnectionGuides/eSignal-Connection-Guide.php

If you still can not connect it may be from your Windows User Account Control
Please exit NinjaTrader
Restart NinjaTrader by going to the Start Menu> All Programs> NinjaTrader 7
Right click on the NinjaTrader 7 icon and select Run As Administrator

I look forward to hearing if that worked for you.