Can't login to CQG from AMP

[cmaxb]

As of 20 min. ago.


Chris

[NinjaTrader_Matthew]

Hello Chris,

Thanks for reporting - we had received word from CQG they were experiencing technical difficulties but should now be resolved.

Please try restarting NinjaTrader and reconnecting.

Please let us know if you cannot log in after a restart.

[Jurase]

Hello,

I experience today problems with CQG/AMP of this same nature.I can log in but nothing except Market Analyzer is updating.In log I have message that says CQG Adapter Subscribe Market Data.
F.US.CLE.N15 could not be resolved.
I run 1000.30 version.
Thank you.

[NinjaTrader_ChristopherS]

Hello*Jurase,

What contract month for the CL are you requesting data for?

What interval charts?

[speedo]

Connection

Price feed lost..."The remote name could not be resolved: 'ninjatrader.com'"

[NinjaTrader_ChristopherS]

Hello speedo

This message indicates you have lost connection

The first thing I would recommend doing is exiting NinjaTrader and restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to it's exceptions list.

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

Common reasons that contribute to connection stability are:

ISP issues
Hardware firewall changing IP addresses frequently
Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.

[Jurase]

I have ES December contract.3m , 15 m , 60m.Thanks.

[Jurase]

This is update.When I create new charts everything is OK.Now is only SuperDom not updating.Thanks.

[speedo]

Connection

Ditto ES 3000 and 10000 tick charts. Reset router and rebooted...no go...first issue since Mirus SNAFU

[speedo]

BTW, I am Ninja/Continuum

[NinjaTrader_ChristopherS]

Hello*Jurase
Please reset the instruments

To reset your instruments please follow the steps below.

Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.
.

[NinjaTrader_ChristopherS]

Hello*speedo

The Continuum servers are up and running

We are not receiving reports from other users experiencing the same

I would recommend contacting your ISP

[speedo]

Jeez...never mind, dummy forgot to reset to December

[Jurase]

Hello Christopher,

Everything works now.Thank you very much.