Account Dropdown greyed out

[ShruggedAtlas]

I have no access to my actual IB account through any of the charts. the drop down menu of accounts is greyed out and appears to be stuck on Sim 101. I have no way to make trades through NinjaTrader. this has never happened before...i traded fine yesterday and suddenly today I have no account access. whats going on?

I have included a screen capture of my log

[NinjaTrader_Cameron]

Hello ShruggedAtlas,

Thank you for your note.

It sounds like you are in Global Simulation Mode.

Make sure your Live license is entered under Help -> License Key, then go to the File menu and uncheck Global Simulation Mode.

After this open up a SuperDOM window or Chart trader and you will be able to toggle between your Live account(s) and the Sim 101 account.

[ShruggedAtlas]

how could i suddenly go into global simulation mode? very odd
thx...i'll give it a try

[ShruggedAtlas]

yes that did it...thx!

[NinjaTrader_Cameron]

ShruggedAtlas,

Glad to hear that resolved your issue.

You may have the option 'Always start in simulation' enabled.

To disable this, Control Center -> Tools -> Options -> Simulator Tab -> Uncheck Always Start in Simulation -> Press "OK"