NT stops running

[shali27]

Hello,

I'm using NT7 with Zen-Fire connection. I run my program a lot as I use the Gomi Recorder to record tick data for cumulative delta. Lately, it's been quitting and needs to be restarted. I'd rather not have to do a full re-install if it can be avoided. I'm currently doing some computer maintenance, i.e. Windows updates, see if needs defragging, etc. Please advise on the NT problem.

TIA

[NinjaTrader_Kyle]

Hello shali27,

Thank you for your note.

To clarify, is it the recorder of NinjaTrader which quits unexpectedly? We do see performance issues with the Gomi addons quite commonly - it would likely help to reduce what is being recorded here.

[shali27]

Hi Kyle,

The whole NT program seizes up. It only started doing this recently. I'll remove some of the recording charts and see if it helps. I'll also shut down unneeded workspaces.

[shali27]

I really don't think this is caused by the overuse of resources. I have an excellent CPU but somewhat limited RAM (it'll only take 3 gigs with the Windows 7 32 bit OS), though this hasn't been a problem in the past. I've updated all Windows updates except for the Microsoft 2010 Visual Studio SP1, which seems to have some problems. I try to keep the load on RAM at a minimum, and this is a recent problem. Please advise. I've had problems like this in the past, and may need to re-install.

[NinjaTrader_Kyle]

Hello shali27,

Please contact me with a note to Support [AT] NinjaTrader [DOT] com.

In the message, please include:

1.) A link to this forum thread.

2.) A copy of today's trace file.
You'll find that file in the Documents > NinjaTrader 7 > Trace folder.
The file which I need would be named 'trace.20120412.txt'.

[shali27]

Kyle,

I haven't been trading lately. I'll try to send you this info next week so you can see what's going on.

[shali27]

This problem is still ongoing. I currently only have five charts open in the Gomi recorder workspace, recording a minimum amount of data, and the platform will still freeze up, esp. at the open. I may not have any other workspaces open and it still does it. I sent the requested info to tech support but he was unable to see any problems. I've had this happen before and I think I needed to do a re-install. I get tired of doing re-installs but may have to succumb. I'm not sure what would be causing this.

[NinjaTrader_Kyle]

Hello shali27,

As I mentioned earlier, performance issues such as those you're seeing here do occur commonly when the GOMI add-ons are used with NinjaTrader. Unfortunately, the only way to reduce the frequency of the freezes is to reduce what is being loaded in to memory.

[shali27]

This happens even when what is being loaded into memory is at a bare minimum, and not even taxing my RAM or CPU. I monitor these carefully with the gadget provided by Windows. Furthermore, it wasn't happening in the past. And I'm not using a lot of the Gomi indicators, only two plus the recorder on a minimum of charts with very limited data in each chart.

[NinjaTrader_Kyle]

Hi,

My recommendation would be that you delete the GOMI addons in full and re-test. Make no other changes to your workspace - I'd expect that you'll not encounter any issues.

Unfortunately, these addons use several non-supported functions which can and often do freeze NinjaTrader as resource requests increase.