Hello,
I've tried writing through the Help tab 2 separate times and no one has responded yet, even though I am a paid LIVE NT7 user. I'm on the current 7.0.1.000.9 version of NT7 and ever since I upgraded I have had significant connection problems when the market re-opens.
Here's the problem: Throughout the day I am connected to both my TT connection as well as Kinetick as a secondary data feed, during normal hours data connection is fine, the problem occurs at 6pm when the market re-opens after the 30min maintenance break.
I stay connected to both TT and Kinetick during the 30 min break and normally the data comes right back and the charts and T&S start printing again. However, since v7.0.1.000.9, once 6pm hits NT7 does NOTHING, NADA at all, until you manually shut NT7 down and restart it.
It is as if I have completely disconnected from my data feeds, yet I have not and I am still connected, NT7 says I am still connected and there was no disconnect registered in the log. Nothing happens until I completely shut down NT7 and start it over again.
However once I start it over again, it is clear from certain indicators like GomCD, etc. that the data did in fact STOP completely and that NO DATA was getting through to NT7 during the period of 6pm until whenever I re-start Ninjatrader7. Once I re-start NT7 it is as if I had just started it for the first time that day, when in reality it had been running and connected to BOTH data feeds all day without disconnecting.
Can some one at Ninjatrader please help me figure this out?
I've tried writing through the Help tab 2 separate times and no one has responded yet, even though I am a paid LIVE NT7 user. I'm on the current 7.0.1.000.9 version of NT7 and ever since I upgraded I have had significant connection problems when the market re-opens.
Here's the problem: Throughout the day I am connected to both my TT connection as well as Kinetick as a secondary data feed, during normal hours data connection is fine, the problem occurs at 6pm when the market re-opens after the 30min maintenance break.
I stay connected to both TT and Kinetick during the 30 min break and normally the data comes right back and the charts and T&S start printing again. However, since v7.0.1.000.9, once 6pm hits NT7 does NOTHING, NADA at all, until you manually shut NT7 down and restart it.
It is as if I have completely disconnected from my data feeds, yet I have not and I am still connected, NT7 says I am still connected and there was no disconnect registered in the log. Nothing happens until I completely shut down NT7 and start it over again.
However once I start it over again, it is clear from certain indicators like GomCD, etc. that the data did in fact STOP completely and that NO DATA was getting through to NT7 during the period of 6pm until whenever I re-start Ninjatrader7. Once I re-start NT7 it is as if I had just started it for the first time that day, when in reality it had been running and connected to BOTH data feeds all day without disconnecting.
Can some one at Ninjatrader please help me figure this out?
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