Need to reload charts at startup

[Sergio66]

I have this issue since I started using NT7
Every time I run NT7 at startup, the charts need to be reloaded because the backfill is incomplete (both CQG and ZenFire)

Can you fix it?

[Laserdan]

I have noticed this some days as well.

[NinjaTrader_RyanM1]

Hi Sergio66,

Thanks for the feedback. NinjaTrader will request historical data for any active charts when you first connect. See here (When does NinjaTrader load historical data?) for more information:

http://www.ninjatrader.com/support/helpGuides/nt7/historical_data.htm

If you want to disable this, you can turn off historical data for the connection, managed in Tools > Account Connection screen.

[Laserdan]

I think you misunderstood. I have to manually reload historical data because NT wont do it for us, even though I have my charts set so The End date parameter of the Data Series window contains the current day. It is not working as expected.

This am is a perfect example. I had to reload historical data on my tick charts at 9:00am EST. My min charts loaded the missing data just fine.

[NinjaTrader_RyanM1]

I see. When did you last shutdown and restart NinjaTrader?

[Laserdan]

i shut down yesterday evening around 5:30 pm est. Started up this am around 8:45 am est.

[NinjaTrader_RyanM1]

Thanks it should automatically request data upon connecting and startup. Can you please send in your workspace so we can attempt to reproduce here tomorrow morning? Send using Help > Mail to support feature, make sure workspaces is checked and include a link to this thread.

Can you also let us know which connections you use, and if ConnectOnstartup is used for these connections. Thank you for sending in these files and information.

[Laserdan]

i use zen-fire connection with connect on startup OFF. I manually connect each morning. I will send you the workspace.

[Sergio66]

I think you misunderstood. I have to manually reload historical data because NT wont do it for us, even though I have my charts set so The End date parameter of the Data Series window contains the current day. It is not working as expected.

This am is a perfect example. I had to reload historical data on my tick charts at 9:00am EST. My min charts loaded the missing data just fine.

E x a c t l y

[NinjaTrader_RyanM1]

Thanks guys for the clarification. We'll look into. Are you both running the latest release 9? Check using Help > About.

[Laserdan]

yes release 9

[Sergio66]

Thanks guys for the clarification. We'll look into. Are you both running the latest release 9? Check using Help > About.

Yes, but I have encountered this problem always, from the first release of NT7
Never with NT6.5

[Laserdan]

Well it loaded everything OK this AM...go figure...lol

[NinjaTrader_RyanM1]

Thanks for reporting back. Charts also loaded up fine here. I will do another test again tomorrow. If you ever see it again, please let us know and we'll start to put together what it takes to reproduce it.