Order that wasn't transmitted correctly

[dvercher]

Hello,

I have two open positions right now, as you can see in the mistake2 image. My surprise is that while one of them was transmitted correctly to my broker (Interactive Broker) I have no idea of what happened to the other one, I already have a loss but the thing is that the order should be alive right now and making profits.

See the two images please and let me know

[dvercher]

This order was submitted at 7:15 am (Spanish time) and the initial time of my strategy is not till 3:30 PM !!!!!!!!!!!

What happened here? Who made the mistake?

Thanks

[NinjaTrader_Joydeep]

Hello dvercher,
Thanks for writing in and I am happy to assist you.

To assist you further please email me your most current log and trace files to support[AT]ninjatrader[DOT]com

You will find the log file in the Documents > NinjaTrader 7 > Log folder.
The log file will be named "log.YYYYMMDD.txt"

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
The trace file will be named "trace.YYYYMMDD.txt"

The YYYY is the year, the MM is the month, and the DD is the date.

I look forward to assisting your further.