only one CQG adaptor running error

[neilzep]

getting this error eventhough CQG adaptor is not running....

[NinjaTrader_Matthew]

Hello,

Please send me your log and trace files for today so that I may look into what occurred.


You can do this by going to the Control Center-> Help-> Mail to Support.


Please reference the following url in the body of the email:

http://www.ninjatrader.com/support/forum/showthread.php?t=47379

[neilzep]

your side is not excepting my email of my log from NT.....

[NinjaTrader_Matthew]

These errors are usually caused by your ISP or router blocking SMTP port 25.


To bypass this issue you may want to use your own e-mail provider, to use your own provider please visit the forum link below for further information.

http://www.ninjatrader.com/support/forum/showthread.php?p=262008#post262008

In the meantime, can you please try manually attaching this files for to today to your next response so that I may look into what occurred.


You will find the log file on your PC in the Documents folder > NinjaTrader 7 > Log folder.

• The log file will be named log.20120207.txt

You will find the trace file on your PC in the Documents folder > NinjaTrader 7 > Trace folder.

• The trace file will be named trace.20120207.txt

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.