Platform crashes before loading

[tradersnow]

Hello,

I just registered for NinjaTrader and was able to successfully enter my license key. The first time that I loaded the platofrm, it almost immediately crashses after the initial licensing process.

I received the error message below. I am using Windows Vista. I look forward to hearing from you.

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ninjatrader.exe
Problem Signature 02: 7.0.1000.8
Problem Signature 03: 4eea0cd1
Problem Signature 04: NinjaTrader.Core
Problem Signature 05: 7.0.1000.8
Problem Signature 06: 4eea0ce5
Problem Signature 07: 2d83
Problem Signature 08: 2d
Problem Signature 09: System.ArgumentException
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033

[NinjaTrader_Kyle]

Hello tradersnow,

Thanks for your post.

Please contact me with a note to Support [AT] NinjaTrader [DOT] com.

In your message, please include a link to this forum thread and a copy of today's trace file.

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
The file I need would be named 'trace.20120205.txt'.

[laredo78676]

license not recongized

NT not recongnizing license?

[NinjaTrader_Jason]

Hello laredo78676,

Can you please send us the license key that generates such an error message. You can send it to support[at]ninjatrader[dot]com.

[laredo78676]

license key not recognize

I go to help to get the license key and it says servers cant reach license key

[laredo78676]

and to enter "back door " key

[NinjaTrader_Jason]

Please make sure the license key is entered correctly and you do not have firewall software running that is blocking NinjaTrader to connect to its server.

If the issue remains, please send me your license key.

[laredo78676]

How do I know if a "0" in the key is a zero or an O?

[NinjaTrader_Jason]

It is a zero - there should be no letter O's in the license key.

[laredo78676]

check yr email