Control Center Not Responding

[Elliott]

The Control Center is frozen. Was trying to go from demo to live. Entered new license, UN & PW. Now no response at all. Cannot close unless through task manager (Program not responding). Pls Help.

[NinjaTrader_Matthew]

In order for me to help determine why this is occurring, I will need to review your log and trace files from the last date that this occurred.

Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named ‘log.20120201.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named ‘trace.20120201.txt’

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.