No connection to Zen-Fire

[Dr. Bocephus]

It was on my brokers end.

all resolved


thanks

[Dr. Bocephus]

happening again



will send the files to support email

[Dr. Bocephus]

Never heard back anything.

now it is connecting again.

I hope this is not going to be an ongoing issue.

[laredo78676]

gaps data

Ive got gaps in zen/NT charts this morning,does back date etc. ??

[NinjaTrader_ChristopherJ]

Can you please attach a screen shot of your chart window so I may attempt to replicate on my end.

[laredo78676]

NT has a screen shot feature ,where do u activate it plez

[NinjaTrader_ChristopherJ]

To capture a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CRTL + V to paste the image. Next save this file to your PC and attach within your reply.

[laredo78676]

mailed it

I mailed it to the address on the email i receieved notifying me of a post by U to my issue.Is that will that wrok?

[NinjaTrader_ChristopherJ]

Yes I have received your email and will follow up shortly on the issue you are experiencing.

Thank you for your patience.

[kishisaki]

I am having the same issues for the past 2 weeks, i cant connect at all to zenfire using zenfire demo from their website or any other zenfire demo.

[NinjaTrader_ChristopherJ]

Please contact your broker to verify the login credentials for your Zen-Fire connection are valid at this time.

If the account is still active and you still cannot connect please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your Config file which can be found in Documents-->NinjaTrader 7 folder

[Eduard]

Hi,

You can use Zen-Fire demo only ONE time, then you got a ''demo ban'' .

You can get CQG demo at AMP, as long as you wish. http://www.ampclearing.com/ninjatrader_cqg.php

[Dr. Bocephus]

Now i am getting this error.

" login failed: Unable to login (13) permission error.


?????

will send the log files to support.

[NinjaTrader_Joydeep]

Hello Dr. Bocephus,
Thanks for your note.

To assist you further can you please send the log and trace files to support[AT]ninjatrader[DOT]com

• You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
• The trace file will be named "trace.YYYYMMDD.txt"

• You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
• The log file will be named "log.YYYYMMDD.txt"

Please append Attn:Joydeep in the subject line of the email and give a reference of this thread in the body of the email.

I look forward to assisting you further.

[Dr. Bocephus]

fixed

thanks joydeep