DOM stops updating

[endian675]

Several times today I've had the static DOM fail to update. For example, the market is trading 2344/45, then goes 43/44 (I can see the price in the time & sales window) but the ladder is still showing a bid at 44. This is on the Ninja sim. I have Kinetic real-time + level II for Eurex.

[endian675]

To clarify: the last traded price in the DOM still moves, but the market depth doesn't.

From this screenshot

you can see from the last traded price and the t&s that the market is 2348/9, but the market depth is showing it as 2346/7.

[endian675]

Version is: NinjaTrader 64-bit 7.0.1000.7

[NinjaTrader_Brett]

Hello,

Thanks for the note.

When this happens how long does it happen for?

Can you still move the DOM window around when this happens?

-Brett

[endian675]

Hello,

Thanks for the note.

When this happens how long does it happen for?

Can you still move the DOM window around when this happens?

-Brett

It appears to be permanent, the only way to get rid of it is to close and re-open the DOM window. I can move the window around, it's still responding as I can see the last price moving up and down.

[NinjaTrader_Brett]

Hello,

Looks like you might be dropping your level 2 subscriptions for some reason.

Please go ahead and do an update to NinjaTrader since there are some improvements to NT that you would want to upgrade for.

Download link: http://www.ninjatrader.com/download-registration.php


Then please remove and recreate the Kinetick connection.


• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Then go to the Tools menu--> select Options--> select the Data tab--> click Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

Then reconnect, if it still occurs at this point please send an email to support at kinetick dot com and reference this forum post so that we can look into this further.

-Brett

[endian675]

Upgrade done, connection re-created, problem remains, e-mail sent.

[NinjaTrader_Brett]

Thanks for sending in that email. Let me know if you do not get a response.