CQG connection problem and data lost from 9:45 to 11:45 CET

[NinjaTrader_Jason]

@Revolver,

Yes, once historical data is loaded in NinjaTrader, it is saved in NinjaTrader.



@SWFL Trader,

Can you please proceed as follows. Go to Control Center-->Tools-->Historical Data Manager-->Edit-tab and delete today's historical data. Instructions can be found at the link below.

http://www.ninjatrader.com/support/helpGuides/nt7/editing.htm

Shut down NinjaTrader and go to (My) Documents-->NinjaTrader 7-->db and delete the cache folder.

Start NinjaTrader and check if data starts at 6:46 AM ET.



@jokujoku,

unfortunately there was an outage with our NinjaTrader historical data server that records live data from CQG for use as historical data. We have restored the servers and data is recording again this morning. Our IT staff will look into the possibility of backfilling data with this weekend’s maintenance.

We apologize for any inconvenience this may cause.

[Revolver]

Is there a way to save the data that I've collected live. I run my computer 24/7 and when I did a refresh the data holes appeared because it took the data from the server instead of the data I collected.

[NinjaTrader_Jason]

You can save all real-time data you receive in charts by enabling 'Save chart data as historical' at Control Center-->Tools-->Options-->Data-tab.