Problem with data

[JustJoker]

Hello,

I've installed NT7 on my second PC and can not load 9000 tick data for ES 03-12 on the chart (1000 and 3000 tick and all minute data loads fine). I receive the pop up window "Error on loading chart data for ES ES 12-11 Globex. Unable to load historical data: unknown instrument". The chart shows only 1 current bar.

On my 1-st PC everything is OK with the same workspaces that I've transfered by copying into the workspace directory and data series.

As I understand the problem is historical data loading. Tried to reload -- loads up to 190 bars but I need at least 250 ones to load.

Also, I can see only 5 levels of price in Level II window, not 10.

Again, the data on the other PC is OK at the same time.

Please help.

P.S. Right now the data somehow was reloaded by itself with the same pop up window but this time the ticks disappeared on 1000 and 3000 tick charts. Can't reload.

Serge

[NinjaTrader_Matthew]

Serge,

Can you please clarify who you connect to for data?

I look forward to assisting you further.

[JustJoker]

Hello, Matthew

I use Kinetick with market depth option

Serge

[NinjaTrader_Matthew]

You should be able to load this data after 4:30pm ET



When requesting tick data between the hours of 9:30am ET to 4:30pm ET you will have access to 8 days of historical tick data. If you request the data outside those hours the full 120 days is available. After you request the data, it will be downloaded to your historical database and cache, and you will be able to access this data at any time.


Requesting tick data consumes an extremely large amount of bandwidth and heightens data server loads. When bandwidth or server load is elevated to high levels, the result is that all data, including live data can be slowed down. This is obviously not an ideal situation for traders, so many providers choose to only make a very limited amount of historical data available, or they do not provide historical tick data at all. Or, they choose to compromise and just make filtered data available.


Kinetick has decided to approach this in a different, smarter, more elegant way. They decided to make 120 days of tick data available, far more than other providers, and will not compromise the data by filtering it. They simply reduce any possibilities of overloading servers and bandwidth, by limiting the amount of data available during peak trading time, the times that traders need data to be as fast as possible.

[JustJoker]

Thank you.