Ninja crashed when I tried to enter the password

[greedforsuccess]

Hello !
Today I had to reinstall my OS and accordingly to this the Ninja trader too. First was working, after I tried to enter my user name and password in the connection settings the ninja gave me this massage on the picture I attached. What I have to do so I can run Ninja again ?

[NinjaTrader_Matthew]

Hello,

Thank you for your post and welcome to our forums!

In order for me to determine why this is occurring, I will need to review your most current log and trace files.

You can do this by going to the Control Center-> Help-> Mail to Support.


Please use 'Attn: Matthew' in the subject line and a refernece to this thread.

[greedforsuccess]

I can't even start it since then.
First I decided to repair the windows and ninja was working fine, no problems at all. But then I decided to make full reinstall with format the disc. After that I install the ninja, go to account connections, create the new one and when I closed the several mini-windows with announcement after that the Ninja crashed and gave me this.
Reinstall Ninja again, but no change. The problem is the same.
Should I reinstall Windows and maybe to go with newer version of it ? I am using XP SP2 for 5 years maybe and I never had such problems.

[NinjaTrader_Matthew]

Hello,

I would not quite suggest reformatting.

Can you please manually send your log and trace files as an attachment.

Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named ‘log.20111222.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named ‘trace.20111222.txt’

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.

[greedforsuccess]

Ok, I did it. Both files are sent.

[greedforsuccess]

Thank you very much. I installed the NET framework 3.5 SP1 and Ninja is working again.
Thank you and for the fast response, you are great

[NinjaTrader_Matthew]

Excellent - I'm glad to hear that did the trick.


Please let me know if there is anything else I can do for you.